Transfer Quota

PikPak has always been committed to optimizing the user experience. According to data statistics and analysis, we have found that there are always some cases of users abusing the service, causing obvious negative impacts on the overall user experience. These accounts that abuse the service use some practices that violate the user agreement, occupying a huge amount of traffic resources (tens to hundreds of times the normal usage traffic), and some people obtain improper benefits from it. This seriously affects the normal user experience and may cause problems such as slower download speeds, stuttering playback, and even unstable services.

We realize that in order to optimize the experience, we must manage these accounts that abuse the service. It is not easy to completely identify and block them because they will create many accounts and constantly adjust their strategies to disguise themselves. In the past, we restricted them by setting some account operation thresholds, such as the number of uploaded files or the maximum number of IPs for online playback, but it would always affect some normal users. Now we optimize this and adopt a more effective transfer quota method to constrain abusive users.

The transfer quota mainly includes cloud download traffic, Downstream traffic, and upload traffic, and is calculated according to the consumption per natural month. Starting from September 2023, all PikPak users, whether free or paid members, will have a basic transfer quota.

Cloud download traffic	Downstream traffic	Upload traffic
40TB / month	4TB / month （including traffic for online stream, viewing, and downloading）	1TB / month

According to our data analysis, the basic transfer quota will not impose restrictions on normal individual users. Only in very extreme usage situations will it reach the limit. At this time, you can purchase extra storage quota. We believe that only by increasing the cost of abuse can we better curb service abuse.

In addition, when the service capacity is relatively sufficient, we may increase the basic transfer quota for some users, so your actual basic transfer quota may be higher than the above value.
With a transfer quota, we can relax other restrictions to avoid affecting normal use while further improving service quality and user experience.

P.S. FAQ
[Q: The specific value and meaning of transfer quota?]
[Q: How are the details of the transfer quota calculated?]
[Q:Where can I see the specifics of my transfer quota?]